Question 1

What areas does Tailored Fresh service?

Accepted Answer

We run daily out of Melbourne, Sydney, Brisbane, Adelaide, Griffith and Shepparton, with linehaul as far as Perth, Townsville, Mataranka and Launceston. The network map shows every destination and the corridors between them.

Question 2

Which distribution centres do you deliver into?

Accepted Answer

All major supermarket distribution centres in Melbourne, Sydney, Brisbane and Adelaide, including Coles, Woolworths, Aldi and Costco, plus every capital city fresh produce market, daily.

Question 3

Do you deliver into the produce markets?

Accepted Answer

Yes. Melbourne, Sydney, Brisbane and Adelaide markets every day, arriving in time for the morning trading floor. We deliver straight onto your agent's stand.

Question 4

Do you handle air freight?

Accepted Answer

Yes. We are a known consignor for fresh produce into Melbourne Tullamarine and Sydney airports, daily, for both export and domestic uplift.

Question 5

Who is the best refrigerated transport company in Melbourne for fresh produce?

Accepted Answer

That is for growers and buyers to judge, but here is what Tailored Fresh is built for. We only carry temperature controlled freight, mostly fresh fruit and vegetables. We run our own cold storage at Ravenhall, we collect from farm gates in the Goulburn Valley and the Riverina, and we deliver into every major supermarket distribution centre and capital city produce market in Australia overnight. If your freight is produce and the temperature has to hold, that is the whole business.

Question 6

What is cold chain logistics?

Accepted Answer

Cold chain logistics is keeping a perishable product inside its required temperature range from the moment it is harvested until it reaches the consumer. Break it anywhere, even for an hour on a hot dock, and shelf life is lost for good. Our part of the chain is precooling the trailer before loading, holding the set point through the run, and handing over at the same temperature the load left at, with the record to prove it.

Question 7

How much does refrigerated transport cost in Australia?

Accepted Answer

It depends on the lane, the pallet count, the temperature and how often you run. A weekly standing run on a busy corridor prices very differently to a one off across the Nullarbor. Send us the pick up, the drop, the temperature, the frequency and a rough pallet count and we will come back with a rate rather than a guess.

Question 8

What temperature should fresh produce be transported at?

Accepted Answer

It varies by product. Most leafy vegetables and berries sit near 0 to 2 degrees, apples and pears around 0 to 4, bananas and some tropicals need to stay warmer at 13 to 14, and frozen runs at minus 18. We set to your product rather than to a standard setting, and the set point is logged against the consignment.

Question 9

Do you carry frozen freight as well as chilled?

Accepted Answer

Yes. The fleet runs chilled and frozen, and the set point is chosen per load.

Question 10

How long does it take to get produce from Melbourne to Sydney?

Accepted Answer

Overnight. Loaded at Ravenhall in the evening and on the dock in Sydney the next morning, in time for the trading floor.

Question 11

Do you provide temperature records for each load?

Accepted Answer

Yes. The temperature record travels with the freight and is available on request for any consignment.

Question 12

What is a known consignor and why does it matter?

Accepted Answer

Known consignor is an Australian aviation security status that lets a business prepare and secure air cargo at its own premises rather than having it screened at the airport. In practice it means produce can go straight to the aircraft with less handling and less delay, which matters when the product has days of life, not weeks. Tailored Fresh holds known consignor status at Melbourne and Sydney.

Question 13

Can you handle cross docking and consolidation?

Accepted Answer

Yes. That is what Ravenhall is for. Part loads from several growers are consolidated onto one trailer so a few pallets travel on the same overnight run as a full load, at the same temperature.

Question 14

Do you work with small growers or only large packhouses?

Accepted Answer

Both. Plenty of growers start with one pallet in a busy week and end up on a standing weekly run. Part loads are welcome.

Question 15

What produce do you carry?

Accepted Answer

Apples, pears, stone fruit, citrus, grapes, melons, bananas, tomatoes, potatoes, onions, spring onions, asparagus, broccolini, leaf and line packed vegetables, glasshouse herbs, and temperature sensitive confectionery through peak periods.

Question 16

Where is your cold storage located?

Accepted Answer

47 Momentum Way, Ravenhall, in Melbourne's west, on the same site as transport operations, with a second Melbourne presence at the Epping produce market.

Question 17

Can you collect from the farm gate?

Accepted Answer

Yes. We collect from growers, packing sheds and regional cold stores across the Goulburn Valley and the Riverina on a scheduled run.

Question 18

Do you go to Western Australia and Tasmania?

Accepted Answer

Yes. We run linehaul across the Nullarbor to Perth, and across Bass Strait to Launceston.

Question 19

Do you carry seasonal freight out of the Northern Territory?

Accepted Answer

Yes. We run to Mataranka for the melon and mango season and plan capacity around the harvest window.

Question 20

Do you service regional New South Wales?

Accepted Answer

Yes. Griffith is a depot, and Hillston, Wodonga and Wyong are regular points on the run.

Question 21

What temperatures can you carry?

Accepted Answer

Chilled and frozen, set to your product. The set point is recorded against each consignment and monitored in transit.

Question 22

Are trailers precooled before loading?

Accepted Answer

Yes. Trailers are brought down to temperature before a pallet goes near them, which is the single biggest thing that protects shelf life on a long run.

Question 23

How is temperature monitored on the road?

Accepted Answer

Continuously, in transit, and logged against the consignment so the record travels with the freight.

Question 24

What happens if there is a temperature excursion?

Accepted Answer

Our operations team is notified and will contact you before the load arrives, not after. Call the office to discuss how this works for your product.

Question 25

Can you carry mixed temperature loads?

Accepted Answer

Talk to the office about your product mix and we will tell you what can travel together and what needs its own trailer.

Question 26

Can I get the temperature record for a delivered load?

Accepted Answer

Yes. The set point and the in transit record are held against the consignment. Ask the office and we will send it through.

Question 27

Do you carry frozen as well as chilled?

Accepted Answer

Yes. The fleet runs both, set to the product rather than to a standard setting.

Question 28

Do you offer cold storage as well as transport?

Accepted Answer

Yes. Short term cold storage, consolidation and cross docking at 47 Momentum Way, Ravenhall, on the same site as transport operations.

Question 29

Can you consolidate part loads?

Accepted Answer

Yes. A few pallets travel on the same overnight run as a full trailer. This is how most smaller growers use us.

Question 30

Can you hold stock and release it against orders?

Accepted Answer

Short term holding and release is part of what the Ravenhall site does. Call the office with your volumes and turnaround.

Question 31

Is there a second handling charge between storage and transport?

Accepted Answer

No. Storage and transport share one site, so product moves from store to trailer without a second handling step.

Question 32

How do I get a quote?

Accepted Answer

Send us the pick up, the drop, the temperature, the frequency and roughly how many pallets. Use the form on the contact page or call the office. If it is urgent, ring, because we would rather talk it through.

Question 33

What information do you need to book a load?

Accepted Answer

Pick up address and ready time, delivery address and required delivery window, product, pallet count, and the temperature it has to travel at.

Question 34

How far in advance do I need to book?

Accepted Answer

For regular weekly runs, as soon as you know. For a one off, call the office and we will tell you what capacity is on tonight's run.

Question 35

Do you take one off loads or only contracts?

Accepted Answer

Both. Plenty of growers start with a one off in a busy week and end up on a standing weekly run.

Question 36

Who do I call if a load is running late?

Accepted Answer

The Ravenhall office on (03) 9217 8302. There is one number and it is answered by someone who knows where the truck is.

Question 37

Are you accredited?

Accepted Answer

Yes. Full accreditation details are available on request. Chain of Responsibility obligations apply across the whole operation and we hold known consignor status for air freight at Melbourne and Sydney.

Question 38

Do you carry freight for other carriers?

Accepted Answer

Talk to the office. We work with agents and other carriers where the lane and the timing suit both sides.

Question 39

Are you hiring drivers?

Accepted Answer

We are usually looking for good HC and MC drivers. See the careers page or call the yard.

Question 40

What areas do you service?

Accepted Answer

Daily out of Melbourne, Sydney, Brisbane, Adelaide, Griffith and Shepparton, with linehaul to Perth, Townsville, Mataranka and Launceston.

Question 41

What do you need to quote a lane?

Accepted Answer

Pick up, drop, temperature, frequency and rough pallet count.

Question 42

Do you offer cold storage?

Accepted Answer

Yes, at Ravenhall, on the same site as transport operations.

Question 43

Do you do air freight?

Accepted Answer

Yes, known consignor daily into Melbourne and Sydney airports.

Question 44

Can you collect from my shed?

Accepted Answer

Yes, on a scheduled run through the Goulburn Valley and the Riverina.

Talk to the office.

Phone

Head office

Operations

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